Import forwarder

Function

As Freight forwarder Import at Antwerp You are the first point of contact for customers and internal stakeholders regarding the import dossier. You will closely monitor shipments, keep track of deadlines and ensure that any issues are dealt with swiftly and effectively. In doing so, you will combine a customer-focused approach with strong administrative and operational skills, ensuring that import flows continue to run smoothly and accurately.

In this role, you will work closely with colleagues from operations, sales, finance and support to ensure a high-quality service. You will help devise solutions, keep financial records under control and actively contribute to process improvement and digitalisation.

• You provide proactive, high-quality customer service and resolve incidents quickly and professionally.
• You will build long-term customer relationships and act as a trusted advisor on their import projects.
• You don’t just identify transport issues; you work with in-house experts to find creative and customer-focused solutions.
• You will monitor transport orders and import files from start to finish, including documentation, bookings and status updates.
• You liaise smoothly with internal and external parties such as carriers, consignees, suppliers and other teams.
• You will support and encourage the use of digital tools and systems to improve the customer experience and efficiency.
• You monitor the financial performance of your accounts and actively seek out cost-effective solutions and opportunities for upselling.
• You will contribute to process optimisation and keep your knowledge of market developments and import practices up to date.

Profile

For this role, we are looking for a candidate with 3 to 5 years’ experience in ocean import, customer service or freight forwarding:

• Experience in ocean import, freight forwarding or customer service within the logistics sector is required.
• A good understanding of import processes, transport documents and operational follow-up would be an advantage.
• Strong communication skills, both oral and written.
• A customer-focused and proactive approach, with a clear ‘can-do’ attitude.
• A good knowledge of Microsoft Office, including Outlook, Teams, Word and Excel.
• Experience with CargoWise is a real bonus, but not essential.
• Meticulous, able to cope with pressure and capable of managing several cases at the same time.
• Smooth collaboration with internal teams and external partners

Organisation

Our client is the forwarding division of an international logistics service provider. They are the global specialist in transporting goods by air, sea and road. From everyday products like clothing and electronics to larger shipments like machinery and medical supplies, they make sure everything arrives on time and safely at the right place, anywhere in the world.

Offer

You’ll be joining an international working environment characterised by close collaboration between different teams and the opportunity to make a real impact on the customer experience and operations. In addition to a competitive salary package, you can count on non-statutory benefits and an employer committed to development, digitalisation and process optimisation.

• A competitive salary in line with your experience, in accordance with PC226, grade 4.
• An attractive package of non-statutory benefits.
• In addition to your annual holiday, you will receive 12 ADV days and extra collective agreement days.
• Option to work from home (3 days a week) after the induction period.
• Training opportunities and career progression prospects.
• Opportunities to contribute to digitalisation and optimisation projects.
• An international context involving a great deal of internal collaboration.