Technical Support Engineer

Function

• You are the technical point of contact for customers with queries or problems.
• You analyse technical faults and carry out a targeted search for a solution.
• You will assist customers over the phone in resolving technical issues.
• If a problem cannot be resolved remotely, you should book a technician and ensure it is followed up properly.
• You will support technicians during on-site call-outs and actively contribute ideas for possible solutions.
• You provide technicians with technical advice when they encounter a challenge on site or at a customer’s premises.
• You will also support sales staff when dealing with customers where technical expertise is required.
• You use your knowledge of mechanics, hydraulics and electricity to diagnose problems accurately.
• You ensure clear communication between customers, technicians, sales staff and internal colleagues.
• You set the right priorities when several questions or problems come in at the same time.
• You remain calm and solution-focused when the pressure is on or when several matters require your attention at once.
• You will follow up on support requests and technical queries until a solution has been found.
• Over time, you will build up a broad knowledge of the technical systems, machinery and applications within the organisation.

Profile

• You hold a bachelor’s degree in electromechanics or a comparable technical qualification.
• You have relevant work experience in a technical environment; some initial professional experience is required.
• You have a strong technical grounding in mechanics, hydraulics and electrical engineering.
• You can read and interpret circuit diagrams.
• You have an analytical mind and find it energising to get to the root cause of technical problems.
• You have excellent communication skills and are able to explain technical information clearly to customers and technicians.
• You can also deal with direct or firm communication when an intervention with a client does not go according to plan.
• You speak Dutch well and have a basic knowledge of French.
• You are keen to further develop your technical French vocabulary.
• You are able to cope well with stress and can handle various stimuli and a wide range of questions coming at you all at once.
• You can quickly assess what is urgent and know how to set the right priorities.
• You work independently, but at the same time you’re a real team player.
• You’re curious, you ask questions and, above all, you’re keen to get stuck in and learn new things.
• You are solution-oriented and do not give up easily when a technical problem proves to be complex.

Organisation

You’ll be joining a technical organisation where service and expertise are key. In this role, you’ll work alongside customers, technicians, sales staff and various internal colleagues on a daily basis. The working environment is dynamic and presents new technical challenges every day. If you enjoy learning new things, taking on responsibility and get a buzz from solving problems, you’ll find an environment here with plenty of opportunities.

Offer

• A technically challenging role with a great deal of responsibility.
• A varied range of duties involving customer contact, technical analysis and supporting technicians.
• A role in which your technical expertise is put to the test and further developed on a daily basis.
• Plenty of variety: no two technical problems are the same.
• A dynamic working environment where you have to adapt quickly and learn to set priorities.
• Close collaboration with experienced technicians and technical colleagues.
• Opportunities to further develop your technical and communication skills.
• An attractive salary package tailored to your experience and expertise.
• Extralegal benefits.
• A professional environment in which initiative, commitment and enthusiasm are highly valued.

Do you have the technical knowledge, communication skills and drive to help customers and technicians when it really matters? Apply today and find out during an introductory interview whether this challenging technical role is right for you!