Inside sales engineer

Function

As an Inside Sales Engineer, the candidate will act as the point of contact for customers and ensure that their enquiries are dealt with promptly and accurately. The focus is primarily on customers in France and Wallonia, but customers from other regions also fall within the scope of the role.

The Inside Sales Engineer combines commercial skills with a strong interest in technology. He or she advises customers, prepares quotations and supports them from the initial enquiry right through to the order. In doing so, you act as the link between the customer, the outside sales team and the internal teams, with the aim of handling every enquiry accurately and efficiently.

The role is within a specialised niche market, namely pressure relief devices (rupture discs). Sufficient time and training will be provided to gain a thorough understanding of the products, applications and market.

Main responsibilities

• Processing requests for quotations and drawing up quotations
• Proactively following up on quotations, both by telephone and by email
• Providing technical and commercial advice and support to customers
• Accurate forwarding of orders to Customer Service
• Co-ordination with Sales, Engineering and Applications
• Maintaining and further developing relationships with existing customers
• In the long term, take responsibility for lead generation, cross-selling and upselling
• Taking part in online meetings and, where necessary, accompanying staff on client visits

Profile

The ideal Inside Sales Engineer is customer-focused, sociable and has excellent communication skills. You enjoy taking the initiative and aren’t afraid to contact customers by telephone.

In addition, the candidate should have an interest in technical matters and a flair for business. A willingness to learn and a proactive approach are important for success in this role.

The ideal candidate:

• Is customer-focused, sociable and a good communicator
• Takes the initiative and isn’t afraid to pick up the phone
• Has an interest in technical matters and a flair for business
• Is keen to learn and likes to contribute ideas
• Is a team player with a sense of responsibility
• Is fluent in French and English, as these languages are essential for the role
• Preferably speaks Dutch as well; this is an advantage
• Preferably has relevant experience, but motivation and a willingness to learn are more important than a specific qualification

Both school leavers and experienced candidates are eligible. A strong motivation and an interest in the combination of engineering and sales are key factors.

Organisation

The organisation is an internationally active technology company with its European headquarters in Herentals. From this location, the organisation develops, assembles and supports specialised safety solutions for industrial applications.

The company operates in various areas of industrial safety, with a strong focus on, amongst other things, pressure protection, rupture discs, explosion protection and fire safety. Thanks to its many years of expertise and strong technical know-how, the organisation provides solutions for customers across a wide range of industrial sectors.

The organisation is part of an international group and combines the benefits of an international environment with a relatively local and personal working environment. The Herentals site employs over 100 staff and has its own assembly and production facilities. In addition, training and technical support are provided to customers and partners from the Herentals site.

To support the team’s continued growth, the organisation is looking for an Inside Sales Engineer who enjoys advising clients, combines technical knowledge with commercial skills, and is keen to specialise in a niche market.

Offer

• Meal vouchers of €10 per day worked
• Eco-vouchers worth €250 per year
• DKV Hospitalisation Insurance
• Group insurance with comprehensive pension accrual: a total employer’s contribution of 5.5%, of which 2% is the employee’s contribution
• Social membership and a maximum cycle allowance
• Bicycle lease available after 6 months’ service
• Working from home (Working from home allowance)
• Laptop provided
• CAO 90 bonus
• Flexible working hours: start between 7 am and 9 am, with the option to accumulate flexitime within the quarter
• A 40-hour week, supplemented by 12 ADV days
• Flexible holiday planning: there is no set holiday period, with the exception of bridge days