Technical Service Support Engineer

Function

As a Technical Service Support Engineer, you are the driving force behind technical support for customers in the pharmaceutical and industrial sectors. You play a key role by advising and guiding customers, service teams and sales colleagues on a wide range of technical issues. Thanks to your expertise, systems continue to perform at their best and you contribute to high levels of customer satisfaction within this forward-thinking sector.

Your tasks:

• You will provide technical support to Service Account Managers and regional teams throughout the entire sales process;
• You analyse customer needs and advise on the appropriate components and modifications;
• You will develop spare parts kits, draft service and maintenance documentation, and draw up maintenance plans;
• You will provide remote technical support to customers and field service engineers worldwide;
• You will draw up technical proposals for equipment upgrades and modifications;
• You will contribute to technical training sessions for both clients and internal colleagues;
• You will work alongside experts to resolve complaints, claims and complex technical issues quickly.

Profile

For this Technical Service Support role, we are looking for someone with:

• A bachelor’s or master’s degree in (electrical) mechanical engineering, process engineering or another technical discipline;
• Practical knowledge of pharmaceutical equipment (OSD is an advantage);
• Strong analytical and problem-solving skills;
• Proficiency in Microsoft Office and modern digital tools, including AI-powered systems;
• Excellent communication skills in Dutch and English, both written and spoken;
• Understanding and interpreting technical documents, drawings, diagrams and P&IDs;
• Experience in spare parts management, service operations or after-sales support is an advantage.

Organisation

Our client is an international company that provides high-quality technical solutions to pharmaceutical and industrial firms. At their Belgian branch, you will work alongside specialist colleagues serving the market leaders in these sectors. You will benefit from an innovative organisation where personal growth, teamwork and professional development are key priorities.

Offer

• Competitive remuneration package including meal vouchers, group and hospitalisation insurance;
• 20 days’ annual leave + 12 ADV days (for full-time employees);
• Option to work from home up to two days a week;
• Ongoing internal and external training opportunities;
• Working in an international high-tech environment with opportunities for career progression;
• An open corporate culture that encourages innovation and collaboration.

Are you the Technical Service Support Engineer who wants to grow alongside our client? Send us your CV and cover letter today, and we’ll guide you through the selection process for this challenging role!