Claims Manager

Function

As a Claims Manager, you manage claims from start to finish. You investigate the situation, liaise with all parties involved and always seek a fair and efficient solution. Thanks to your expertise and empathetic approach, customers feel well supported throughout the entire process.

Tasks

• Managing claims files from the initial report through to full settlement
• Analysing claims and assessing liability and cover
• Maintaining contact with customers, experts, insurance companies and other relevant parties
• Negotiating with counterparties to reach a fair solution
• Administrative follow-up of cases in the management system
• Advising customers and answering their questions during the claims process
• Supporting colleagues with more complex claims cases
• Actively contributing ideas to ensure high-quality and efficient service delivery

Profile

You combine strong analytical skills with a customer-focused approach. You know when to listen, when to advise and when to take decisive action.

You recognise yourself (largely) in the following:

• You have experience in claims management or a similar role within the insurance sector
• Knowledge of one or more areas of insurance, such as motor, fire, third-party liability or legal expenses, is a major asset
• You communicate fluently and professionally, both verbally and in writing
• You stay calm under pressure and always focus on finding solutions
• You work with precision and monitor cases carefully
• You’re a real team player who enjoys sharing knowledge with colleagues
• You have a customer-focused approach and build trust
• You’re comfortable using digital applications; experience with BRIO would be an advantage
• You enjoy continuing to develop yourself and are open to further training

If some of the above are outside your area of expertise and you’re unsure whether to apply, don’t let that put you off – please get in touch with us to discuss this further at finance.aalst@ctrl-f.be or on +32 9 240 99 60.

Organisation

At CTRL-F Finance, we create daily connections between finance professionals and challenging positions in various sectors. Our extensive network includes offices, companies and most importantly, talented individuals. Our approach is both professional and personal, fully focused on the candidate.

As we focus entirely on financial positions, we currently have an abundance of opportunities. Do not hesitate to contact us if you are interested. We are ready to discuss all options with you and work together to find the perfect job for you!

We are looking for a Claims Manager to join an independent banking and insurance firm with strong local roots, who can support clients with both expertise and empathy. You will be joining a growing, family-run organisation where collaboration, autonomy and personal development go hand in hand, and where your professional expertise really makes a difference.

Offer

You’ll be joining a close-knit organisation where teamwork, development and a personalised approach are key.

What can you expect?

• Permanent contract of indefinite duration (full-time or at least 4/5)
• A competitive salary package supplemented by attractive non-statutory benefits
• Meal vouchers, group and hospitalisation insurance
• Cafeteria scheme and benefits on your own insurance products
• ADV days and bank holidays
• Option to combine office-based and home-based working
• Extensive internal and external training opportunities
• A close-knit team where colleagues support one another and share their expertise
• Opportunities to further specialise and develop professionally