Customer Service Employee

Function

We are looking for a [position] for our client in Lummen Customer Service Assistant. In this role, you will be the first point of contact for customers and internal teams in an environment where speed, accuracy and service are key. You will closely monitor transport orders, keep a close eye on the quality of service and ensure that any issues are dealt with promptly and correctly.

In this role, you will work closely with colleagues from various departments and actively contribute to a smooth operational workflow. You will combine administrative precision with a solution-focused approach and always maintain a clear overview, even when handling several cases at once.

• Monitoring transport orders and ensuring they are carried out correctly;
• Identifying and dealing with irregularities such as damage, delays and shortages;
• Act as the first point of contact for customers and internal departments;
• Managing complaints and claims files in accordance with the applicable procedures;
• Ensuring accurate administrative follow-up and reporting;
• Contributing ideas on process improvement, quality and customer satisfaction.

Profile

For the role of Customer Service Assistant, we are looking for a communicative and customer-focused colleague with a healthy sense of responsibility. You are someone who can switch easily between different tasks, works accurately and stays calm when the pressure mounts. Experience in transport or logistics is an advantage, but motivated candidates with 0 to 3 years’ experience will also be given opportunities to develop here.

You recognise yourself in the following profile:

• You have excellent communication skills, both verbal and written;
• You are service-minded, friendly and solution-oriented;
• You can keep track of several cases at the same time without losing sight of the details;
• You think analytically and actively help to find workable solutions;
• You are able to cope well with stress, are flexible and work with precision;
• You enjoy working as part of a team and interact easily with colleagues and customers;
• Experience in a similar role within transport, logistics or customer service would be an advantage.

Organisation

Our client is a leading European player in temperature-controlled logistics and transport. It offers customised solutions for the safe and efficient transport and storage of fresh, frozen and other temperature-sensitive products. With a strong focus on quality, reliability and speed, the organisation supports customers in their national and international logistics challenges. Thanks to a strategic location in the heart of Europe and modern infrastructure, the company acts as an important hub within the European logistics network.

Offer

You will be offered a full-time role within a stable and professional organisation that is strongly committed to quality, collaboration and development. You can expect a competitive salary within a gross salary range of €2,800 to €3,200, complemented by an attractive package of benefits and the security of a permanent contract.

In addition, we offer an environment in which you can further develop your skills and be part of a close-knit team working together to provide a smooth and customer-focused service, and you will receive:

• Open-ended contract;
• Full-time role;
• Gross monthly salary between €2,800 and €3,200;
• A modern and dynamic logistics working environment;
• Opportunities to learn and grow alongside the organisation;
• Support from an experienced team and clear processes.